FAQs
How can I contact Luniton? You can email us at lunitonshop@gmail.com, where our customer service team will be happy to assist you with any inquiries or issues.
Do you ship worldwide? Yes, we ship worldwide.
Where do you ship from? We ship from our warehouses, with most orders dispatched from our Hong Kong facility.
Can I change or cancel my order? We aim to process orders as quickly as possible, so requests for changes or cancellations must be made within 12 hours of placing your order. After this period, cancellations will not be accepted, but you can return your order for a full refund once it is received.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX, Apple Pay), and PayPal payments.
When will my order be processed? All orders are handled and shipped from our warehouse. Please allow extra time during holidays or sale seasons. Orders are processed between Monday and Friday, and typically within 1-3 business days from the order date. Shipping occurs the next business day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order? Due to high demand, please allow between 1-2 weeks for your order to arrive, depending on your location.
What if I don't receive my order? If you haven’t received your order within 30 days after it was shipped, you are eligible for a full refund.
Will I be charged customs and taxes? The prices displayed on our site are tax-free , which means you may be responsible for paying duties and taxes upon receipt of your order. Import taxes, duties, and related fees may be charged by your local customs office. These fees are your responsibility, and we do not cover them. Delays caused by customs are also beyond our control. Please contact your local customs office for more details.
How do I return an item? To initiate a return, please contact us at lunitonshop@gmail.com.
What if the item(s) I received are defective/incorrect/damaged? If you receive incorrect, damaged, or defective merchandise, please contact us with your order number and photographs of the item(s) upon receiving the package. We’ll work swiftly to resolve the issue.
When will I receive my refund? Refunds will be issued to your original form of payment. If you paid by credit or debit card, refunds will be processed to the card-issuing bank within 7-10 business days after receiving the returned item or approving your cancellation request. Please contact your bank for details on when the refund will appear in your account. If your refund hasn't been posted yet, please contact your bank or credit card company, as it may take some time before the refund is officially posted.
Is my payment information secure? Yes, we take your security very seriously. All transactions are encrypted and processed securely through trusted payment gateways. We do not store your credit card information.
Do you offer free shipping? Yes, we offer free shipping on orders over $50.
Can I track my order? Absolutely! Once your order has been shipped, we’ll email you a tracking number so you can monitor your delivery in real time.
What happens if my package gets lost during shipping? If your package is lost during transit, please contact us at lunitonshop@gmail.com. We’ll investigate the issue and either resend the order or issue a refund.
What if I made a mistake with my shipping address? If you’ve entered an incorrect address, please contact us within 12 hours of placing your order. We’ll do our best to update the information before the package is shipped.
Do you offer discounts or promotions? Yes, we regularly offer sales and promotions. Sign up for our email list to stay updated on exclusive deals and discounts.
How do I know the quality of your products? We pride ourselves on offering high-quality, carefully curated products. Each item is thoroughly tested for durability and functionality before being listed on our site. Plus, customer reviews can provide additional insights.
What currencies do you accept? Our website features an automatic currency converter that detects your location and displays prices in your local currency. Payments are processed securely in the displayed currency at checkout.
How do I subscribe to your loyalty program? Joining our loyalty program is simple! Visit the “Rewards” section on our website and sign up to start earning points with every purchase.
What if I need help with my order? We’re here for you! Email us at lunitonshop@gmail.com, and we’ll respond promptly to assist you with any issues or concerns.
Do you have customer reviews for your products? Yes! Many of our customers leave reviews and testimonials on product pages. Check them out to see what others are saying.